Why You Can Never Nurture Your Leads TOO Much

Why You Can Never Nurture Your Leads TOO Much

If you think that you can comfortably stop nurturing your leads as soon as they make that ever-important sale, you’re only seeing one small part of a much larger and more important picture. The fact of the matter is that you can NEVER nurture your leads too much for a variety of important reasons.

Why Lead Nurturing is So Important

Lead nurturing is an essential part of any business, but judging by some recent studies, it may be more important than you think. According to Gleanster Research, as many as half of all the leads coming into your business may be qualified, but they’re not yet ready to buy. Nurturing is perhaps the single best way to make sure you’re able to convert as much of that 50% as possible into a sale.

To make things more interesting, research from InsideSales.com shows that between 35% and 50% of all sales go to a brand that responds to a customer FIRST. This means that even if you know you’re working with a qualified lead AND you know that they’ll eventually be ready to buy, they may not buy with YOU at all if you don’t have a timely presence in their life.

That, in a nutshell, is why lead nurturing is so mission critical to your organization. If you’re not nurturing properly and using timely marketing collateral to help usher someone down the sales funnel, you may be doing little more than perfectly setting someone up to make a purchase with one of your competitors.

NSN: "Never Stop Nurturing"

Consumers want to be loyal to a brand. However, they’re also loyal to themselves and their own situations first and foremost. If you think that just because you’ve ushered a lead down the sales funnel and convinced them to make a purchase that you’ll have them forever, you’re sadly mistaken. And, unfortunately, this is one mistake that you’re likely to pay dearly for.

Remember that "making a sale" is NOT the only benefit of consistent lead nurturing. According to research, leads that have been nurtured experience a 23% shorter sales cycle than those who have not been. Nurturing over time (as opposed to just in the beginning of your relationship) can even increase your revenue over the next six to nine months by as much as 10% or more.

Remember that a constant and consistent nurturing gives way to perhaps the biggest benefit of all: retention. According to one study, it costs 500% more to bring in a new customer than it does to keep a current one. Likewise, the cost of bringing a new customer up to the same level of profitability as one of your old ones is up to 16% more. All of this is to say that by adopting the mantra of "I can never nurture a lead too much" today, you could be saving yourself a tremendous amount of money tomorrow.

Nurturing a lead to the point where you’ve made a sale is important, but this is not the point where your story ends. Consistently nurturing your leads even AFTER a sale will continue to pay dividends over the lifetime of your relationship with that person. The benefits of retention versus bringing in new customers alone should be more than worth the effort you’ll need to make.

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Cover Versus Text: What Paper Thickness Means For You

Cover Versus Text: What Paper Thickness Means For You

If you’ve ever stepped foot into a print shop or ordered a print job online, you’ve most likely been faced with what can be a daunting question: What kind of paper do you want? Then, that feeling of panic sets in, much like when you’re faced with the paper or plastic question in the checkout line. Your mind races to quickly analyze “the most eco-friendly option” while the customers behind you silently judge you.

Fear not! This crash course in paper weights will make you a paper expert in no time at all.

What Does Paper Weight Refer To?

Without getting into too much talk about the technicalities of certain paper types and offset weights, the answer is really pretty simple. Paper is generally measured in pounds per 500 sheets (a.k.a. one ream) of the standard sheet size assigned to the papers in that category.

Example: Bond paper has a standard sheet size of 17” x 22” (also called “basis size”). If 500 sheets of bond paper weigh 20 pounds, that paper is classified as 20 lb. bond. You might also see this represented as 20# bond.

There are paper stocks that are heavier or lighter than the above example, so you will sometimes see 16# or 24# stock as well.

What Do The Different Paper Stocks Mean?

In commercial printing, you’ll generally see four categories of paper stock:

1. Bond
2. Book
3. Text
4. Cover

1. Bond Paper

Bond stock is most commonly used for letterhead, copier paper, and laser printer paper. Similar to bond stock is writing stock. Writing stock is typically pricier than bond. It has shorter fibers, making it softer. It can be used for company stationery and sometimes contains a distinctive watermark. Writing stock can also be made with a variety of finishes.

Standard weights for bond/writing stock are 16#, 20#, 24# and 32#, with 20# being the most commonly used for in-house applications. Use 32# stock for resumes or competitive business documents to really impress!

2. Book Paper

Book stock can come in coated and uncoated varieties. Their weights vary from 30# Bible stock to 115# book stock. Bible stock is very thin paper, so named because it is usually used to print Bibles. Other book stock uses include magazines, catalogs, posters, and booklets.

The basis size for book stock is 25” x 38”, so 500 sheets of 30# Bible stock will weigh…you guessed it – 30#!

3. Text Paper

Text stock is a higher grade of paper used in projects requiring a better quality paper. It’s a bit thicker than your standard bond copy paper. Text paper is often used for brochures and flyers, some magazines, and thin posters. Text paper weights range from 60# to 100#.

The basis size for text stock is 25” x 38”, so 500 sheets of 60# text stock will weigh…you got it – 60#! (You’re picking this up amazingly fast!)

4. Cover Paper

Cover paper (also called “card stock”) is heavy paper used for projects like business cards, postcards, and rack cards. Like text paper, weights range from 60# to 100#.

Because cover paper is a thicker stock, it has a smaller basis size (24” x 36”) than text and bond papers. The equation is the same, though – 500 sheets of 80# cover stock is going to weigh 80#.

Paper Choice and Quality

As you may have guessed it, the heavier the paper, the pricier it will be. Some people may have the tendency to skimp on paper weights because they don’t think it’s that important. Psychologically, when people feel a lighter weight paper used on something they instinctively feel should be heavier, they make a value judgment about your company, product or service. Clearly, this is not a decision to be taken lightly.

Next time the paper choice question comes up, you can relax with the comfort of knowing that you are now a paper pro!

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Qualities That Brands With Longevity Share

Qualities That Brands With Longevity Share

In the world of business, there is perhaps no commodity more precious than longevity. Getting a brand up and off the ground is one thing – keeping it around for the long-term is something else entirely. Creating longevity will rely in large part on your marketing, although this is only one small part of a much greater whole. The best marketing campaign in the world can’t create a long-standing, successful brand if a few qualities aren’t underneath it all just waiting to be communicated to the widest possible audience.

They Trigger an Emotional Response

One of the biggest traits that all brands with serious longevity share is the fact that they’re able to trigger an emotional response with their target audience, creating a loyal army of followers. This is true both with the way they market AND the way that response integrates into the service they provide.

Apple is a great example of this based on their image as the "hip, trendy" electronics company. People see a sleek, sophisticated Apple product in an equally compelling ad and they can’t help but think, "That looks really cool; I want that." The same goes for a company like Amazon.com, albeit from a different angle. The way that Amazon has embraced personal marketing, both regarding the advertising it creates and with regards to the personalized recommendations that each user enjoys, makes them think, "I like Amazon; they get me." That type of emotional connection is something you just can’t put a price on.

They Live Up to What They Promise

All of the best brands with serious longevity share the fact that they live up to the promises they make in their marketing materials. This comes from a deeper understanding of not just the people they’re trying to attract, but who those people are and what they want. These brands know how to communicate with their target audience and, as a result, don’t just live up to their promises, but they know how NOT to make a promise they can’t keep.

Take FedEx, for example. Entrepreneur.com recently cited FedEx as a brand with an incredibly strong corporate identity, owed largely to the fact that it’s operations are so incredibly efficient. FedEx is a brand built on trust, and the road to trust is paved with promises that have been kept in the past. FedEx is seen as an incredibly reliable service, and people in need of shipping rank FedEx favorably in that regard. This creates something of a self-fulfilling prophecy – a symbiotic relationship that only strengthens over time specifically because FedEx knows what its audience wants and it knows how precisely to give it to them every time.

Once again, Apple is another example of this idea in motion. They promise products that "just work" and have historically delivered on that promise time and again. This has made them not only one of the most successful brands in the world, but also one with serious longevity in an industry where companies come and go like the weather.

These are just a few of the core qualities that all brands with longevity share. Remember that in the grand scheme of things, brands come and go all the time. Creating a brand is easy, but if you want to make sure that your brand stands the test of time, you need to focus on offering something truly unique on an ongoing basis.

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2017 Price Change Information: USPS Marketing Mail and What You Need to Know

2017 Price Change Information: USPS Marketing Mail and What You Need to Know

A new year always brings with it a variety of different changes, and it seems that 2017 will be no exception, as far as the United States Postal Service is concerned. Anyone who relies on the USPS for their direct mail marketing activities would do well to sit up and take notice, especially with regards to the price change information and other news that has recently been announced.

What’s In a Name?

According to PitneyBowes.com, the USPS "Standard Mail" tier will be rebranded as USPS Marketing Mail in 2017. Additionally, what was previously known as "Alternate Postage" will now be called "Share Mail." Pricing structures have been changed (and arguably, simplified) accordingly.

When the new branding goes into effect, letters that are 3.5 ounces in size or less will cost $0.284 – a reduction from the current $0.290 pricing structure. Flat rates for items that are four ounces or less, on the other hand, will actually increase to $0.555 from the current rate of $0.546 that is expiring. It’s important to note that these rates are for the USPS Marketing Mail items that are processed through non-automation means.

Other Upcoming USPS Changes

The USPS also announced a number of other changes, particularly to items that fall into the presorted mail category. Overall, people can expect a price decrease on average of about 0.25%, though it’s important to note that certain types of items will actually increase in price at the same time.

One change that marketers will no doubt be happy about is the fact that presorted First Class Mail will see a significant price reduction. Starting at the end of January, sending 3.5-ounce materials will now cost the same price as a one-ounce letter. Up until these changes go into effect, the pricing category ranged from one to two ounces, not 3.5 ounces.

Those First Class letters up to one ounce will now cost you $0.49 as opposed to the current $0.47. Flat rates up to one ounce will increase to $0.98 from $0.94, while First Class Mail parcels will allow you to pay one price ($2.67) for any item up to four ounces in size. Each additional ounce will cost you $0.21, which is actually one of the few categories of pricing that will remain unchanged in the new year.

Changes Behind the Scenes in 2017

It’s also important to note a significant change in the way these types of items are processed. Items that used to fall under the 3-Digit and AADC categories are being combined with First-Class Mail Presorted Automation Letters and USPS Marketing Mail Automation Letters. Ultimately, this won’t really change the price that you can expect to pay when you send your marketing materials out into the world, but in theory, it should make them easier to process and send out once they’ve made their way into the hands of the United States Postal Service.

All of these changes will go into effect on January 22, 2017. Until then, the current pricing structure will still apply. As marketing budgets get tighter than ever during a period where direct mail marketing has never been more important, it’s always essential to stay as up-to-date as possible on any and all USPS pricing changes to help make sure you’re getting the most out of your hard-earned (marketing) dollar.

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Why It’s Time To Start Paying Attention To Instagram

Why It’s Time To Start Paying Attention To Instagram

When it comes to social media marketing, there are a lot of people who will tell you that there are only two names that you have to concern yourself with: Facebook and Twitter. While the power of these two services as marketing channels is undeniably important, to say that you should ONLY focus on these two platforms is making a grave mistake – particularly concerning where we’re headed.

Case in point: Instagram may not have as many unique users as Facebook or Twitter, but the impressive growth it has shown in a relatively short period of time proves that it is more than worth your effort.

The Importance of Instagram: By the Numbers

Over the last five years alone, Instagram has quickly proven its worth against its larger brethren. Though the social networking site only had 90 million users in its earliest days, that number has since risen to 300 million monthly active users as of 2016.

What’s more than that, Instagram’s user base is incredibly engaged. Not only are these users responsible for sharing over 30 billion (that’s "billion," with a "B") photos to date, but more than 70 million photos are being shared every day.

That statistic alone makes Instagram the third most engaged social networking site on planet Earth today. In terms of using social media for effective marketing, "engagement" is pretty much the name of the game.

Instagram is also hugely beneficial for companies that want to increase brand awareness on a global scale. Studies estimate that as of right now, a full 70% of all Instagram users are located OUTSIDE of the United States. To top it off, there will be about 111.6 million American Instagram users by 2019. This means that not only will it allow you to reach a wider audience than ever before, but it will also still allow you to reach those ever-important local markets, too.

Perhaps the most impressive statistic to concern yourself with, though, has more to do with exactly who Instagram allows you to reach. As of 2016, Instagram is used by more Americans between the ages of 12 and 24 years old than any other social network, including Facebook and Twitter. So not only can you reach a larger audience, but you’re also reaching a younger one – particularly important for creating a loyal army of customers now who will be ready and willing to follow you for years to come.

The Bigger Picture

Statistics like these underline a few different things, all of which are crucial in terms of social media marketing. For starters, always be wary of someone who tells you that you only have to focus your efforts in one direction. "Never put all your eggs in one basket" is a mantra that very much applies in terms of social networking, especially because most businesses use at least two social networks every day, often more.

However, the real takeaway from this is that you should always be looking for the next big thing in terms of how and where you’re communicating with your audience. Imagine the results you would see today if you were able to get in on the Facebook revolution from the ground floor. Well, a similar opportunity is currently presenting itself to businesses everywhere in the form of Instagram. Ignoring it now means leaving a lot of money on the table later on.

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5 Ballet Business Lessons You Should Make a Point to Learn

5 Ballet Business Lessons You Should Make a Point to Learn

Business has quite a few things in common with ballet. Ballet is just as demanding as business, although in other ways. To succeed as a ballet dancer, one must put in a lot of hours of practice. To succeed in business, one must put in a lot of hours of work. For both, plans and dances must be executed in a precise way or the result will not be ideal. Because of these similarities, several things can be learned from ballet that can be applied to business.

1. Create Your Individual Style

Although there are basic components of ballet that ring true, someone who develops their individual style and dares to try new things is someone who will go further than an individual who sticks to only the basic rules. The same is true in business. If you want to succeed, you must stand out from the crowd. Find your own path that is unique to your goals even though you will be utilizing the same building blocks as everyone else.

2. Continue Learning Throughout Your Career

A great ballet dancer never stops learning new techniques and new dances. They simply cannot stop after they have learned only one dance and be successful. In business, this is also true. You must continue to seek out education. Whether it is another degree or simply a class to help you hone in on a skill set, you should never stop trying to learn more and improve your abilities.

3. Practice Makes Perfect

In ballet, perfection is valued and coveted. To reach this kind of perfection, dancers will practice for days, weeks, months, and years on end. They understand that they have to practice to get better and one day achieve that perfection they desire. In business, the same is true. You may have success the first time you do something, but more often than not, you will have to try again. If you believe in a business idea, keep trying and practicing until you get it right. Practice does, after all, make perfect.

4. Know There is a Place and a Role for Everyone

In a ballet dance that involves multiple people, there is a role for everyone to play. Not everyone can be the main dancer, even if they want to be. Someone has to play the supporting role. In business, it is important to understand this because the same is true. Even if you want to be the top dog on a project or in a company, you have to understand that sometimes you simply have to play another important role.

5. Develop and Build Trust

Trust is a huge component of ballet, especially if you are dancing with a partner. If the two partners do not trust each other, it will be apparent, and the dance will not be as beautiful. In business, it is equally as important to trust your partner. Otherwise, you may not give much effort to the project, or you may hold back and cause the business to suffer. Build trust with those you work with and the business will prosper. Choose not to trust, and it can crumble, just like a ballet routine.

There are several parallels between ballet and business. These lessons learned in the ballet circuit are important because they strengthen the dancer. Learn from these lessons, and you will become a stronger individual in the business world as well.

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Business Lessons from a Dog

Business Lessons from a Dog

Business lessons can be found everywhere we look in life. One of the best ways to learn is by simply looking at the world in a new way. Dogs look at the world differently than we do and often have a very simple outlook. If you want to learn more about business, these are some of the lessons your dog is trying to teach you.

1. Don’t Take Everything So Seriously

To dogs, everything is great. They do not get down about being out of treats. They definitely want one still but they move on very quickly and it isn’t that serious. Sometimes you have to approach business the same way. Yes, there are serious situations you will run into, but there are also some that you take too seriously. Things are usually not as bad as you make them out to be, so focus on the good and do not freak out so much over the bad.

2. Take a Chance on Something New and Trust Your People

Dogs are mostly happy-go-lucky and are always ready to go on a ride. They do not need to know where they are going, but they are happy to be on the ride. They trust you as their owner, and they know they will be taken care of no matter what. This kind of trust is not always found in the business world. In fact, it is rare. However, if you trust your employees, allow them to take the reigns sometimes and see where it can take the business.

3. Never Meet a Stranger

A dog never meets a stranger and is instant friends with anyone they meet. If you had this same approach, you would have a much bigger network of people that you could reach in your business. You could have new customers, new clients, new friends, and even new business partners. Approach each new person you meet with the same vibrancy and openness as a dog would and you will be surprised by how much it opens doors for you.

4. Listen When People Speak to You

This may seem very basic, but dogs are always listening when someone is talking to them. They may not do what is asked, but they are listening. Whenever someone is speaking to you in a business setting, you should focus your attention on them and actively listen to what they are saying.

5. Trust Your Instincts

Dogs follow their noses, and they also have killer instincts. They do not second guess them. Start trusting yourself more and when you have an instinct about something, more often than not, you will be right if the feeling is strong enough.

Dogs can teach us a lot about life as well as business. Most of these lessons can be used in the business setting as well as in your daily life. Just understanding these basic concepts can help you in your own life.

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